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TRAVEL HISTORY
- Dispute
Toll Dispute Process
All South Norfolk Jordan Bridge toll invoices are mailed to the address of the vehicle’s registered owner as provided by the Department of Motor Vehicles at the time of travel. Unless return mail is received from the U.S. Postal Service, all invoices and customer mailings are presumed received.
If you have a question or concern regarding your SNJB toll invoice, please contact our Customer Care Team any time at [email protected] or by calling toll-free 855.690.7652 on Weekdays: 8 AM – 6 PM (ET). Tolls may be disputed if they meet either of the following criteria:
- The vehicle and/or license plate(s) were stolen at the time of the toll transaction(s).
- The vehicle was sold prior to the time of the toll transaction(s).
- The vehicle was rented/leased to another individual at the time of the toll transaction(s).
- There is an error with the vehicle and/or license plate(s) invoiced.
Please complete the Notice of Contest form found on your invoice, and submit with the appropriate documentation consistent with the timelines required to be eligible for consideration.
If you were not the driver of the vehicle registered in your name at the time of the toll transaction(s) and can provide the name and billing address of the actual driver, please use the link below to print and complete the required affidavit to reassign the toll liability. Affidavits must be completed and submitted, along with any required documentation, within 14 days after receipt of the initial toll invoice.
Local, state or federal emergency vehicles responding to or returning from a documented emergency call also may submit a toll waiver request for travel on the South Norfolk Jordan Bridge. Completed forms must be submitted within 14 days of receipt of invoice for review and approval.