Frequently Asked Questions
Electronic tolling overview
Without a toll plaza, how do I pay the toll?
The South Norfolk Jordan Bridge (SNJB) is the region's first fully-electronic toll facility. It accepts E-ZPass to maximize convenience for consumers and deliver the lowest travel fee. Drivers without an E-ZPass also can register for an SNJB pre-paid Pay by Plate account. Vehicles without a registered E-ZPass or Pay by Plate account will be mailed an invoice for their travel fees to the address on file with the Department of Motor Vehicles. Multi-axle trucks and vehicles with trailers are charged $4.75 for the first two axles with additional fees applied for each additional axle.
There is no toll plaza to slow traffic, and cash is not accepted. Each transaction is photographed for accuracy and transaction verification. Transactions may take up to 48 hours to post for review and/or payment.
Do the toll cameras capture picture(s) of the drivers and/or passengers? How do you know who was driving the vehicle?
No, the toll cameras are narrowly focused on the front and rear bumper sections of the vehicle and used for license plate identification only. Although multiple images of each vehicle are collected from each crossing, the images do not capture any portion of the passenger cabin. Identification of the driver is not relevant to toll travel. The vehicle's registered owner is responsible for any toll charges incurred, so it's important to keep your contact information current with the Department of Motor Vehicles.
If I follow closely behind another vehicle or travel on the shoulder, can the cameras still record my license information?
Yes, the SNJB's electronic tolling area incorporates three overlapping systems designed to identify individual vehicles based on weight and axle count in conjuction with the multi-angle camera images. All lanes, including the shoulder, are visible to the cameras.
I have a valid E-ZPass, but it still took my picture. Will I be double-charged?
All SNJB transactions are recorded by the video capture system for verification. If you have a valid E-ZPass with available funds, you will only be billed for your trip at the current E-ZPass rate, and the image is discarded.
I traveled the bridge with my E-ZPass, but the toll isn't listed on my E-ZPass account -why not?
It can take up to 48 hours for SNJB transactions to post to your E-ZPass account.
Are there extra fees to travel during primary commuting hours?
No --all posted rates are valid 24/7 with no additional fees for morning or evening commuting hours.
Toll billing and payments
What is the SNJB billing cycle?
When a vehicle travels the bridge without an E-ZPass, an account is created for the license plate and populated with billing information provided by the Department of Motor Vehicles in the state where the vehicle is registered. After 30 days*, all posted transactions are invoiced to the registered owner by mail. Full payment for all invoiced travel is expected within 30 days from the date on the invoice. After 30 days from the date of the first invoice, a $25.00 administrative fee is added to an unpaid account and a second invoice is mailed. If 90 days elapse without payment, the account is assessed a $30.00 penalty and transferred to our Collections team.
I don't have an E-ZPass or Pay by Plate account. Will I get a ticket for crossing the bridge?
No cash, no problem! All vehicles are welcomed on the new South Norfolk Jordan Bridge. E-ZPass offers the lowest travel fees, but vehicles without an E-ZPass or Pay by Plate account will receive a bill for travel fees approximately 30 days after crossing. Travel fees for Pay by Mail customers are $4.75 for passenger vehicles, and drivers have 30 days to remit payment for invoiced travel. There is no penalty for traveling without an E-ZPass or Pay by Plate account, it simply costs more to cover DMV look-up and mailing fees.
I received an invoice in the mail. How do I pay it?
There are several options for paying your invoiced travel fees:
You will be redirected to our secure payment processing site. Please log-in with your account and invoice numbers that appear on your bill and submit your payment using a credit card or bank account information.
Mail: Make your check or money order payable to SNJB Customer Service Center and mail to 2705 W. Sam Houston Parkway North, Houston, TX 77043-1609 allowing enough time to ensure it arrives prior to the invoice due date.
Phone: Call our Customer Care Team toll-free at #855-690-SNJB (7652) on weekdays from 8 am to 6 pm with your credit card or bank account information. Our Customer Service Center is closed on federal holidays.
I didn't receive my invoice or it was mailed to another address, why?
In most cases, Department of Motor Vehicles database services are utilized to identify vehicle registration information based on the license plate number used to cross the bridge. The invoices are mailed via the United States Postal Service to the registered owner of the vehicle using the address provided by these services. It is each driver's responsibility to ensure vehicle registration data is accurate and up-to-date to facilitate timely invoicing.
Special notice to drivers of leased vehicles and members of the military: Toll invoices may be sent to the leasing company or home of record address if that is the address provided by the database service.
I wasn't the driver at the time my vehicle traveled the SNJB. Can I dispute the charges?
Toll transactions are eligible for dispute within 14 days from receipt of the first invoice if they meet either of the following criteria:
1) the vehicle's registered owner was not the driver at the time of travel and can provide the actual driver's name and mailing address to reassign toll liability
2) the vehicle or license plate(s) used to travel the SNJB were stolen, and the vehicle's registered owner can provide a certified police report
Visit www.SNJB.net/dispute to download the Affidavit.
What happens if I don't pay my invoice or keep my E-ZPass account funded?
The Jordan Bridge is a private toll facility that was built and operates without any public monies. Paying your invoice promptly and in full helps to keep our tolls as low as possible and avoids incurring additional administrative fees, collections efforts and possible legal action, civil penalties and the suspension of vehicle registration privileges.
If your E-ZPass account becomes negative or doesn't have enough funds to cover the travel fee at the time of crossing, the transaction will be denied by E-ZPass for payment. As a result, you will receive an invoice for your travel at the Pay by Mail rate. Invoiced tolls may not be deducted from an E-ZPass account balance.
What should I do if I receive an invoice that is not for my vehicle?
Military driver information
My vehicle is registered at my home of record in another state.
Does the SNJB offer a military discount rate?
No, our E-ZPass discount is the lowest toll rate and available to everyone. However, the Department of Defense offers a mass transit benefit program for military commuters designed to help reduce traffic congestion and air pollution. As of January 2014, DON members are eligible for transit benefits up to $130 per month. Learn more about the Transportation Incentive Program or contact Navy Regional TIP Coordinator Herb Pittman at #757/322-2836.
What should I do if my vehicle is disabled while traveling the SNJB?
NOTICE: Any vehicle left unattended on SNJB property must be removed within eight (8) hours from identification and is subject to removal and storage fees at the owner's expense. However, any unattended vehicle/equipment that impedes traffic flow or facility access is subject to immediate removal, including storage fees, at the owner's expense. If not claimed within fifteen (15) days, abandoned vehicles may be disposed of at the discretion of SNJB.
SNJB facts and features
- At 169 feet above the water, the South Norfolk Jordan Bridge (SNJB) is the highest bridge in the Hampton Roads region and offers sweeping views of the area and its landmarks.
- It features an ADA-compliant, 8-foot wide walkway to facilitate pedestrian traffic. The walkway is only open during daylight hours and features a 5% grade which is great for endurance and strength training. The path offers a direct link to Chesapeake’s Colonial Trail system and a future connection to Paradise Creek Nature Park in Portsmouth.
- The open-road electronic video collection system utilized by SNJB is the first of its kind in both the Commonwealth of Virginia.
- The South Norfolk Jordan Bridge (SNJB) is a continuous water crossing (fixed span) which means it has NO lift schedule! It also means drivers enjoy faster travel in traffic and more time for doing the things they want to do. Also, from an environmental standpoint, travelers save gas and reduce emissions by not idling in bumper-to-bumper traffic or at a toll booth.
- The elevated bridge eliminates additional delays due to trains by crossing over the neighboring railway in Chesapeake.
- The SNJB restored fire, police and emergency response access to South Norfolk and Portsmouth.
- It provides a non-tunnel emergency evacuation route with free-flowing traffic.
- The SNJB restored a critical regional transportation link for all users – including trucks and pedestrians (ADA compliant).
- The bridge provides convenient access to Portsmouth Naval Hospital, so all appointments are met on time.
- The new SNJB allows direct access to North and Southbound lanes of I-464.
- The fully-electronic video capture system for fee collection eliminates the need for a toll plaza, thereby keeping traffic moving smoothly and without delays.
- All Hampton Roads residents enjoy reduced congestion at neighboring crossings as a result of the SNJB's enhanced river crossing.
- The project began November 8, 2010, and the completed bridge opened to traffic on Monday, October 29, 2012.
- All the segments for the South Norfolk Jordan Bridge (SNJB) were pre-cast and stored in the casting yard until installed.
- A total of 833 concrete segments were pre-cast for this project.
- Column segments weigh approximately 30 – 50 tons each; superstructure segments weigh approximately 70 – 90 tons each.
- Each span is approximately 150’ in length, but the main channel span is 370’ wide.
- The navigational clearances include 145’ in height and 270’ across the Elizabeth River channel.
- The SNJB is 5,375’ in length from end to end, or approximately one mile.
- The project was entirely paid for by private industry and American investors. No city, state or federal tax dollars were used for its construction or to support its ongoing operation and maintenance.